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Refunds, Returns & Exchange Policy

Order cancellation

All orders MUST be cancelled BEFORE the packaging and shipping process starts. This is why we need an allowance of 2-5 days before we can place your order with a supplier.

Refunds

In case you don’t want the item you received, please contact us via email at info@thecozymommy.com within 14 days of receiving it. Once we give approval of the claim, you will be required to return the product to the warehouse at your own cost; please note the product must be unused.

If you get a damaged/ incorrect item, please send a photo evidence to info@thecozymommy.com, within 14 days of receiving it. Once we give approval of the claim, we shall issue a refund.

If the packaging is destroyed but the product intact, please send a claim to us at info@thecozymommy.com, and we shall contact the shipping service providers directly.

Missing order. In the event you get a tracking update that delivery is complete but the item is not at your address, please submit a claim to the shipping service provider directly. 

If you experience any of the above situations, please report the matter to us or shipping carrier within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.

We will not refund under the following circumstances:

  • Your order gets lost due to an incorrect physical address provided by you;
  • You do not receive your order because of an exceptional circumstance beyond our control (e.g. delayed by a natural disaster)

How do I request a return, exchange, or refund?

Want to initiate an exchange, return or refund? Use these steps:

  1. If you want an exchange, refund or return, please send an email to info@thecozymommy.com with evidence where need be. Upon approval of the claim by our team, Please return the item to the warehouse in whose address we provide. Remember, the shipping cost is on you and the product must be unused.
  2. Provide a tracking number.
  3. Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for damaged or incorrect product we require a tracking number for the item returned to be provided.

Have any other questions? Please feel free to reach out to info@thecozymommy.com.

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